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Returns & Buybacks

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Right of withdrawal

You have the right to cancel your purchase within 14 days after the date of the purchase. Products returned in their original condition to us are refunded 100 %. You are responsible for the return shipping costs. If you have used the product or examined the product to an extent that goes beyond normal examination, SLIQHAQ has the right to withdraw money for the decrease in value of the product. We can help you with advice if you would like to exchange your item for another product or if you wish to receive a refund instead.

The money will be refunded within 14 days counting from the date we received the message about your return. Always remember to pick up your package from the post office or freight company in time. Repayment will be made when we receive the goods or when we have evidence that the product is beeing sent back to us.

If you want to cancel your purchase, you can most easily contact us by email through our contact form. If you want to use the Consumer Agency's withdrawal form so you can find it here. As a customer you have the right to open the packaging to examine the product and how it works, within reasonable limits. You can always change to another product. That is easiest done by a new purchase and we then refund you for the item you want to switch to. For exchanges, you as a customer pay for the shipping back to SLIQHAQ.

Exceptions from withdrawal

All products that have been opened and tested, but from a perspective of health or hygiene can not be sold again are exceptions to the rule of withdrawal. This include items that are not eligable for sale for example intimate products like deodorants, perfumes, schampos and nose hair trimmers/hair trimmers.

Complaints

SLIQHAQ follow the laws that regulate online sales to private customers. Please file a complaint about the product immediately if you have discovered an error. We will send out a new product. If we can not remedy the error you will receive a refund no later than within 14 days. Repayment will be made when we receive the goods or when we have evidence that the product is return. We follow the recommendations from the ARN (Box 174, 101 23 Stockholm - www.arn.se).

As a customer, you have 3 year warranty and are obliged to report a defect within a reasonable time. Reasonable time is considered two months for defects and damages.

SLIQHAQ pays for the shipping costs and other reasonable expenses incurred by the complaint. Repayment will be made without unnecessary delay, no later than within 14 days.

Since January 1, 2016, the EU offers a service for online dispute resolution. In the event of a dispute, you can use their service.

This what you need to do for any returns/buybacks/complaints:

1. Please contact us via the contact form located under Customer Service "contact us". Select the heading “Returns/Buybacks/Complaints”.

2. After contact with you we will then find the best solution for you. SLIQHAQ send new shipping labels by e-mail for the shipping back to us. We charge for the freight.
 

Return address

SLIQHAQ send new shipping labels by e-mail for the shipping back to us. Please contact us for more information before shipping. 

SLIQHAQ AB
Björnvägen 11
906 40 Umeå
Sweden


Complaints

Please contact us and tell us what you think about us, our service and our products. It is important for us to get feedback from you, so that we can be better! Got to "contact us" in Customer Service where you will find a contact form and select the heading that fits the topic. Thanks for your thoughts and suggestions!


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